Airport Passenger Services - IAD
Access for Travelers with Disabilities
Wheelchairs and assistance are available through airline representatives at each airline counter. Visual paging is available in the Main Terminal, A-Gates and B-Gates. Telephonic Devices for the Deaf (TDDs) are available throughout the Main Terminal and concourses.
Animal Relief Areas
Dulles International Airport has designated animal relief areas for service animals that accompany passengers. Click here for more information.
Baggage Carts
Smartcarte baggage carts are available throughout the terminals and in parking facilities within walking distance of the Main Terminal. The SmarteCarte kiosks accept credit cards, debit cards, coins, $1- and $5- bills.
Charging Stations
Charging stations are located in the airline gate areas for your computer, phone, etc.
Foreign Currency Exchange
Travelex Foreign Currency Exchange has several locations in the airport. Click here for a location directory.
Getting to the Plane
All departing passengers must first pass through a security checkpoint. Follow signs "TO ALL GATES" located near either end of the Main Terminal. From there, signs will guide you via AeroTrain to A, B, or C-Gates. Signs will guide you via Mobile Lounge to D or H-Gates. The Z-gates are a short walk past the security checkpoints.
Located in the A-Gates across from Gate A28. Please click here for more information.
Passengers arriving in Washington on international flights are transported by mobile lounges from the plane to the International Arrivals Building (IAB) located at the west end of the Main Terminal. Once cleared through the IAB, passengers enter the terminal adjacent to Baggage Claim Carousel #15. From the Main Terminal, this is located inside Arrivals Door #1 and #2.
Passengers attempting to locate lost items should check with their airline or Airport Police. Visit our lost and found page for more detailed information and to download a Property Release Form.
Paging for the Main Terminal only is available at the Travelers Aid Desk, (703) 572-8296. This service can also be arranged by contacting the airline on which the passenger is arriving or departing.
Picking up Passengers at the Main Terminal
To pick up arriving passengers, drivers should follow signs to the Arrivals Level curbside. Arriving passengers proceed from Baggage Claim up a ramp through a door (marked #1 through #7) and outside to the Arrivals Level curbside to meet your pickup. Signage on the curb matches the door numbers for easy reference.
Skycap Services/Baggage Assistance
Skycap services (baggage porters) are available curbside and throughout the Airport.
Smoking is permitted outside the Main Terminal and in smoking lounges located in the B, C and D-Gates.
- Dulles Information (703) 572-2700
- Airport Police (703) 572-2400
- Airport Fire/Ambulance/EMS (703) 572-2400
- Click here for additional contact information
- Main Terminal, immediately beyond the security checkpoints above the AeroTrain station
- Baggage Claim level near Carousel #6 and #11. Phone (703) 572-8296
- Baggage Claim level near Carousel #14 (International Arrivals area)
- Additional podiums are located in the A, B, C and D Gates
- For volunteer opportunities, call (703) 572-7350 or click here to send an email.
Tours Available to Student Groups
Student Tours of Ronald Reagan Washington National and Washington Dulles International Airports are offered year round on a first come, first served basis. Tours are not available on federal holidays or during the weeks of Thanksgiving, Christmas, New Years, and the 4th of July. At the present time, tours are restricted to student groups only. Click here for information and to apply
USO Lounge
A USO Lounge (United Service Organizations) serving military personnel and their families is open daily from 6 a.m. to 10 p.m. The lounge is located on the Arrivals level across from Baggage Claim #12. For more information, call 703-572-4876 or click here.