Airport Passenger Services - IAD
USO Lounge
A USO Lounge (United Service Organizations) serving military personnel and their families is open daily from 6 a.m. to 10 p.m. The lounge is located on the Arrivals level across from Baggage Claim #12. For more information, call 703-572-4876 or click here.
Business Service Center
Business Service Center in the Main Terminal, Ticketing Level, provides foreign currency exchange, insurance, facsimile and photocopying, notary public, and other services. Hours: 7 a.m. to 9 p.m. daily. Telephone: (703) 572-2946.
Getting to the Plane
All departing passengers must pass through security checkpoint located on the Departures (upper) Level of the Main Terminal. From there, use walkways to reach Concourses A, B, or Z. Or ride a mobile lounge to reach Concourses A, B, C, or D.
Travelers Aid Information Counters
Travelers Aid services are available in Main Terminal on the Baggage Claim (lower) Level near carousels #4 and #14 and near the mobile lounge docks beyond the security checkpoint.
- To contact a Travelers Aid Information desk at Dulles, call (703) 572-8296.
- For volunteer opportunities, call (703) 572-7350 or click here to send an email.
- Click here to learn more about Travelers Aid
U.S. Customs Service Traveler Information
Dulles Information
(703) 572-2700
Airport Police
(703) 572-2952.
Picking up Passengers at the Main Terminal
To pick up arriving passengers, drivers should follow signs to the Arrivals Level curbside. Arriving passengers proceed from Baggage Claim up a ramp and outside to the Arrivals Level curbside to meet transportation.
Access for Travelers with Disabilities
Wheelchairs and assistance are available through airline representatives at each airline counter. Visual paging is available in the Main Terminal and Concourse B. Telephonic Devices for the Deaf (TDDs) are available throughout the Main Terminal and concourses.
Baggage Carts
Smartcarte baggage carts are available throughout the terminals and in parking facilities within walking distance of the Main Terminal. The SmarteCarte kiosks accept credit cards, debit cards, coins, $1- and $5- bills.
Paging
Paging for the Main Terminal only is available at the Travelers Aid Desk, (703) 572-8296. This service can also be arranged by contacting the airline on which the passenger is arriving or departing.
Skycap Services/Baggage Assistance
Skycap services (baggage porters) are available curbside and throughout the Airport.
Passengers arriving on international flights are transported by mobile lounges from the plane to the International Arrivals Building (IAB) located at the west end of the Main Terminal. Once cleared through the IAB, passengers enter the terminal adjacent to Baggage Claim Carousel #15. From the Main Terminal, this is located inside Arrivals Door #1 and #2.
Located in Concourse B across from Gate B28. Please click here for more information.
Smoking is permitted outside the Main Terminal and in smoking lounges located in Concourses B, C and D.
Passengers attempting to locate lost items should check with their airline or Airport Police. Visit our lost and found page for more detailed information and to download a Property Release Form.