1-18-C059: Cloud-Based Customer Relationship Management Solution

Project Overview

Solicitation
Type:
Request for Proposals (RFP)
 
Solicitation
Issue Date:
February 21, 2018
 
Deadline for
Proposals:
2:00 PM (Eastern), April 6, 2018
 
Submission
Location:
2733 Crystal Drive, Arlington, VA 22202
 
Estimated
Dollar Value:
Up to $750,000 for base period (implementation plus one year); Up to $200,000 annually for option periods
 
Project
Duration:
One-year (from go-live) base period with four one-year options
 
Bond
Requirements:
None
 
Project
Summary:
The Contractor shall furnish all necessary labor, materials, tools, equipment and supervision to provide an integrated customer relationship management SaaS solution to include configuration, implementation, training, integration, maintenance and other supplemental support services.
LDBE
Requirement:
None
 
Amendments
Issued:
One, March 5, 2018 - The due date for proposals remains unchanged.
Two, March 8, 2018 - The due date for proposals remains unchanged.
Three, March 26, 2018 - The due date for proposals is extended from March 28, 2018 to April 6, 2018.

Solicitation Events

Pre-Proposal Conference:
Date: March 8, 2018
Time: 1:00 PM (Eastern)
Location: Conference Room 5A/B, 2733 Crystal Drive, Arlington, VA 22202
Pre-Proposal Conference Documents:
Icon-Acrobat.jpgPre-Proposal Conference Attendees List (370 KB)
Icon-Acrobat.jpgPre-Proposal Conference Presentation (672 KB)

Questions and Answers

Deadline:
All questions must be submitted by 3:00 PM (Eastern) March 12, 2018.
Question Submission:
The deadline for submitting questions has passed.
No further questions will be accepted.
Answered Questions:
Icon-Acrobat.jpgQuestions and Answers - March 26, 2018 (53 KB)

Registration & Planholders List

Details:
Show your interest in this solicitation by registering as a Planholder.
Registration will place your name on the Planholder List for this project and ensure that you receive notification of any amendments or other updates to the project which may be issued in the future.
Registration:
CLICK HERE TO REGISTER
Please enter "1-18-C059" in the Solicitation Number field.
Planholder List:
Icon-Acrobat.jpgPlanholder List - April 3, 2018 (12 KB)

Solicitation Documents

Registration:
If you download the solicitation documents and are interested in submitting a response, please register as a planholder by clicking on the "Registration & Planholders" tab above and following the instructions.
PLEASE NOTE: If you fail to register, you will not receive notification of amendments, and failure to receive and acknowledge amendments may result in your submission being deemed non-conforming.
Base Solicitation Documents:
Icon-Acrobat.jpgRFP 1-18-C059 (278 KB)
icon-excel.jpgPrice Schedule (49 KB)
Amendments to Solicitation:
Icon-Acrobat.jpgAmendment One - March 5, 2018 (14 KB)
Icon-Acrobat.jpgAmendment Two - March 8, 2018 (14 KB)
Icon-Acrobat.jpgAmendment Three - March 26, 2018 (194 KB)
icon-excel.jpgRevised Price Schedule - March 26, 2018 (48 KB)
Supplemental Information:
Icon-Word.jpgPast Performance Questionnaire (57 KB)

Help and Technical Assistance

File Formats:
Documents are in one or more of the following formats:
Icon-Acrobat.jpg Adobe Acrobat PDF - Requires Adobe Reader version 5.0 or later.
You can download the latest version of Adobe Acrobat Reader free of charge by clicking on the following link: Download Acrobat Reader
icon-excel.jpg Microsoft Excel - Requires Microsoft Excel 2000 or later.
icon-word.jpg Microsoft Word - Requires Microsoft Word 2000 or later.
Technical Assistance:
If you have any technical questions or need assistance with the document download process, please contact us via e-mail at contracting@mwaa.com or call 703-417-8672.

Last Updated April 3, 2018

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