× Important information about COVID-19 (coronavirus) Last Updated: July 08, 2020 14:26 EDT

Metropolitan Washington Airports Authority Traveler Update on Coronavirus

× Important information about COVID-19 (coronavirus) Last Updated: July 08, 2020 14:26 EDT

Metropolitan Washington Airports Authority Traveler Update on Coronavirus

Customer COVID-19 Air Travel Survey Results

Published: June 30, 2020

 

Last month, the Metropolitan Washington Airports Authority conducted a brief customer survey asking passengers to share their expectations and opinions in reference to air travel as well as expected travel behaviors in the near future. Please see the results below and actions that are in place to enhance the customer experience:

Alternative IDs

 

 

 

 

 

Many respondents can’t wait to visit loved ones or get away from it all this summer. The Airports Authority is  excited to see happy eyes and masked smile as passengers make their way through the airports again.

When passengers are ready to travel - we are here to serve them.

 

Where to get REAL ID

 

 

 

 

 

The teams at Dulles International and Reagan National are working hard to make the experience at the airport cleaner, safer and more efficient than ever.   The following measures are in place at the airports:

  • Passengers, visitors, and airport workers are required to wear face coverings at all times to comply with Virginia Governor Northam’s mandate. For more details visit: mwaa.com/facecoverings
  • Plexiglass protective barriers that buffer interactions between travelers and airport employees
  • Enhanced social distancing reminders and signage
  • Frequent disinfection of all high touch areas
  • Additional hand sanitizer stations throughout the terminals

 

Alternative IDs

 

 

 

 

 

Parking

  • For a limited time all close-in walkable parking is currently priced at the economy parking rate of $10/day at Dulles International and $17/day at Reagan National.
  • To encourage social distancing, we have eliminated the need for shuttle buses by closing economy parking lots at both airports. 

 

Where to get REAL ID

 

 

 

 

 

Concessions

  • Concessions are open in every concourse and the main terminals to meet customers’ needs, with additional options opening on a daily basis.
  • All concessions are abiding by the requirements established by the Governor of Commonwealth of Virginia for reopening of food and retail spaces.

The safety and health of customers and employees is our top priority. Information about health screenings which are handled by the CDC is available online at coronavirus.gov.

Thank you for the continued support.

Select an airport for more information:

Face Coverings Traveler Information Dulles International Airport
Face Coverings Traveler Information Reagan National Airport