For general information regarding Airport services provided to travelers with disabilities or special needs, please click one of the links below:
- Disabled Passenger Services at Reagan National Airport (DCA)
- Disabled Passenger Services at Dulles International Airport (IAD)
ADA Contact Information
The Airports Authority’s ADA Coordinator is designated, in accordance with the Americans With Disabilities Act and the Rehabilitation Act, to coordinate the Airports Authority’s efforts to comply with the ADA and the Rehab Act, including investigation of any complaint communicated to the Airport regarding a denial of access to an Airports Authority facility, service or program, where the denial of access was based on disability.
The Airports Authority’s ADA Coordinator is Bruce P. Heppen who may be reached by email at [email protected] or at [email protected] or by phone at (703) 417-8615 or (703) 417-8983. You may also write to:
Bruce P. Heppen
Office of General Counsel
1 Aviation Circle
Washington, DC 20001-6000
Grievance Procedure Under the ADA
The Metropolitan Washington Airports Authority has established a formal process for submitting a grievance if you believe that you have been denied access to an Airport facility, program or service due to a disability. Click here for more information.
It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, national origin, sex, creed or disability. Click here for more information.