OUR MISSION STATEMENT
The Mission of the Metropolitan Washington Airports Authority’s 911 Center is to serve as the critical link between our public safety responders, our traveling public, and airline clients with the highest level of integrity, cooperation, and dedication.
We are committed to supporting our public safety partners in their quest of protecting life, saving property and assisting the public. Our Standard is excellence and our model of success is teamwork.
Establishing an efficient team through
work ethic and discipline
Treating everyone fairly and embracing
Doing what we say we will do and
doing what is right
Providing excellent customer service to
our partners and the patrons we serve
Growth and development through on
going training for all employees
The Metropolitan Washington Airports Authority (MWAA) Emergency Communications Technicians (ECTs) assist the Police and Fire Departments for Reagan National Airport, Dulles International Airport and the Dulles Toll Road. They are the first people the public contacts when emergency assistance is required. The Public Safety Communications Center (PSCC) is the nerve center for emergency communications. Equipped with the latest technology, our ECTs are more capable than ever to receive emergency calls and dispatch police, fire, and emergency medical support whenever they are needed.
ECTs also monitor the location of emergency services personnel from both airports emergency services departments. These workers dispatch the appropriate type and number of units in response to calls for assistance. All emergency calls go to the Communications Center, where an MWAA ECT handles the call directly or transfers it to the appropriate jurisdiction.