Compliments and Complaints can be made in the following manner:
By mail to the Internal Affairs Unit (see address below):
By emailing the feedback from to the Internal Affairs Unit directly at [email protected].
By contacting a Police Supervisor at:
- Reagan National 703-417-8563
- Dulles International 703-572-5704
Feedback Form Instructions
- Download the Compliment/Complaint Form.
(Note: forms may not be electronically submitted)
- Print and mail the completed form to:
Metropolitan Washington Airports Authority Airport Police Department
Internal Affairs Unit, MA-310IAU
45045 Aviation Drive
Dulles, VA 20166
Your Feedback is Important to Us
Your compliments regarding members of the Department will be forwarded to the appropriate Airports Authority Police Commander so that the Officer(s) involved may be properly recognized for their actions.
The Internal Affairs Division is responsible for investigating all allegations of misconduct and corruption involving all sworn members of the Department, as well as complaints and incidents involving all non-sworn members. All complaints will be accepted and investigated. Parking and traffic charges cannot be adjudicated by any member of the Police Department. You must contact the General District Court or Parking Abrogation Office as indicated on the traffic summons or parking violation issued by the officer.
Parking tickets are adjudicated by the appropriate jurisdictions where the tickets were issued.
The commanding officer of the Internal Affairs Unit reports directly to the Chief of Police. Additionally, the unit monitors and initiates other specific investigations directed by the Chief of Police. The Internal Affairs Unit is dedicated to preserving the integrity and internal security of the Airports Authority Police Department and is committed to maintaining the high professional standards set forth by the Police Department. All investigations will be conducted in a fair and impartial manner. Upon completion of an investigation the complainant and the officer will be notified of the outcome in writing.
The Internal Affairs Unit Commander, or the on duty Watch Commander, is available upon call to respond to any unusual incident or critical incident involving a member of the Department on a twenty-four hour basis.