Last month, the Metropolitan Washington Airports Authority conducted a brief customer survey asking passengers to share their expectations and opinions in reference to air travel as well as expected travel behaviors in the near future. Please see the results below and actions that are in place to enhance the customer experience:

Virginia Mandate Requires Face Coverings for All Passengers and Employees to Help Reduce Transmission of COVID-19

25-year veteran leads newly created function for Reagan National, Dulles International

VeriScan biometric identity management system recognized for excellence and innovation in IT, while Airports Authority CIO Goutam Kundu is named to CIO Hall

Senior VP Philip G. Sunderland retires after nearly 12 years of service

Advice for getting to and through Reagan National and Dulles International airports during the busy holiday season

The Metropolitan Washington Airports Authority Board of Directors met Wednesday and received a report from its specially formed Ad Hoc Labor Committee, which has been analyzing the impact of the Airport Workers Wage Policy adopted in 2017 to cover workers employed by airlines, concessionaires and other businesses operating on airport property. Following the report, the full board voted to adopt the committee’s recommendations to revise the policy. The revisions include: 

Prominent local brands coming to new concourse and security checkpoints