FAQ Section - Predefined
Q&A
Question
I have a purple Badge. Can I complete training online?
Answer

No. Unfortunately, Dulles system doesn’t recognize our online courses. Therefore, your training would be invalid. Please proceed to either Dulles or Reagan National to complete your SIDA Combined training, DCA Non-Movement & IAD Non-Movement (if applicable). 

Question
What is the difference between “Movement Training” and “Non-Movement Training?
Answer

Movement Training is for employees who are authorized to drive on the movement area of the AOA (all taxiways and runways). The non-movement area includes ramps and aprons that are not controlled by air traffic control.

Question
I can’t log into the training website, what do I need?
Answer

Log into the website using your first and last name as it appears on your badge and enter your 7-digit badge number as your unique ID number. 

Question
What training do I take? What color badge do I have?
Answer

Contact your employer.

FAQ Section - Predefined
Q&A
Question
What documents do I need for my employees to obtain badges?
Answer

If your company will be working within the airport for longer than 30 days, you will need to bring: 

    1.  Badge Application 
    2.  2 forms of ID 
    3.  Sponsor Letter 
    4.  Certifying Official Designated Letter 
    5.  Access Request Forms 
 

FAQ Section - Predefined
Q&A
Question
How to get it customs seal on my badge?
Answer

All individuals must apply for a Customs Seal at Dulles (IAD) to be authorized to work or be present in the new Security Zones. Individuals who currently have a Customs Seal must complete the new Seal Application Process upon renewal of their airport issued ID badge.

FAQ Section - Predefined
Q&A
Question
What ID's are acceptable?
Answer

Please visit the USCIS website to ensure that you bring the appropriate 2 forms of identification to your appointment. 

Q&A
Question
I lost my badge, what do I need to get a new one?
Answer

If your badge has been lost, stolen, or otherwise unaccounted for, contact your Authorized Signer to complete the Unaccounted Badge form. Once completed and signed by your Authorized Signer, bring it to the Pass & ID office so that we may process your replacement badge. 

Question
Is there a fee to replace my badge?
Answer

No: If your badge is stolen.

Yes: If you’ve lost your badge for the first time, there is a $50 replacement fee. Second time, $100. Third time, you will need to schedule an appointment with the ASC. If approved, third replacement is $200.
 

FAQ Section - Predefined
Q&A
Question
When I swipe my badge, the card reader doesn’t do anything…
Answer

Re-swipe badge 

Question
When I swipe my badge, the card reader flashes yellow…
Answer

Enter your 4-digit pin 

Question
When I swipe my badge, the card reader turns red after I enter my pin
Answer

i.    Re-enter your pin 
ii.    If the issue continues, this may be an access issue. Please call (703) 417-4632

FAQ Section - Predefined
Q&A
Question
I’ve turned in my application and had my fingerprints taken. What’s next? How long does background check process take?
Answer

For applicants who are born in the US, this process can take up to 7 days. For all others, this process may take up to 4 weeks.